What You Need To Know
Here are some of the most common questions we get asked. If you can't find the answer you're looking for, please don't hesitate to call us!
1. How do I get to the event location?
If you fly to Romania, the best options are Sibiu, Cluj – Napoca, or Timișoara airports. From there, you can rent a car and drive to Telegondola Pasul Vâlcan (we recomand using Google Maps to find the right directions).
2. Are you offering shuttles from the airport to the event location?
Unfortunately, we are not able to provide shuttle services from the airport to the event location at this time.
3. Where can I get accommodation?
You can purchase the camping pack from our website. The camping area is located near the gondola at the base of the mountain and offers showers, bathrooms, and electricity. If you prefer to book hotel rooms or private houses, you'll need to arrange these accommodations independently.
4. Do I get my money back if the event is canceled by the organizer?
Yes, if the event is canceled, you’ll get 85% of the ticket price back. The remaining amount covers the company's income taxes. The refund process is straightforward and efficient.
5. Do I get my money back if I can’t make it to the event?
No, you won't receive a refund if you can't attend the event, but you have the option to sell or transfer the ticket to someone else. Please let us know to whom you have transferred the ticket and we'll update the attendee information accordingly.